This document provides assistance with creating an account for MC User Connect, and it provides some troubleshooting tips for login issues with the MCUC.
- Sign up for the first time
- Login troubleshooting
- Final thoughts
SIGN UP FOR THE FIRST TIME Back to Top
For first time users, click the Sign In button in the top right of the MCUC page, and then click the Sign Up link:
Next, fill out the name and email information and submit the form. You will receive a confirmation message and be asked to check your email inbox for the verification link:
LOGIN TROUBLESHOOTING Back to Top
If a user enters incorrect login credentials (username or password) they will receive the following error:
You can try again with no lockout, or select the get new password link in the error message. You will then be asked to provide your email address to receive the instructions to reset the password:
Next, you will be prompted to check your email inbox for further instructions. The email will provide a link to easily set a new password:
If a user has previously communicated with our Support team, it is likely that their email address is already in the system. Because of this, they may receive this error when trying to sign up for a MCUC account:
With this error, the user can follow the password recovery steps in the section above to reset their password.
FINAL THOUGHTS Back to Top
If you continue to have issues logging into MC User Connect, please email our Support team at firstname.lastname@example.org.