We've crunched the numbers, analyzed the data and counted all the beans. And after several years of consistent data, we've been able to determine when you contact us most. Based on that information and because we enjoy giving you the best customer service experience possible, we've aligned our coverage times to give you availability when you need it most! As outlined on the Support page of our website, all "live" options are now available between
6:00a and 4:00p Pacific Standard Time
NOTE: Only "Urgent" priority issues will be reviewed for requests that originate outside of the standard coverage times. Customers should submit via the web form so they can set a priority. Requests by phone, chat, and email are automatically assigned a "Normal" priority.
Speaking of contacting Support, did you know you always have a choice regarding communication channels? That's right - whenever you feel the need to touch base with one of our knowledgeable Solution Engineers, you have three main contact methods to choose from. The easiest method, either during or outside of standard coverage hours, is through the MCUC. In addition to the variety of self-help options which are available 24/7 through MC User Connect, you have the ability to:
There are a number of advantages to utilizing this contact method, including the option to submit a request 24/7, as well as typically receiving the fastest response times.
Alternatively, if the MCUC is not a viable option for you, additional contact channels are available on the website and you are still welcome to contact us via those methods during our updated coverage times.
We look forward to serving you and your team during your next Support interaction!