Update 2/22/2019 4:30pm CT
Maintenance Connection previously announced that we will be migrating our cloud platform into Accruent’s infrastructure on February 26th.
This migration has been pushed back to March 26th, 2019. There will not be any downtime or service interruptions on February 26th.
We are delaying this migration to ensure that the new environment is polished and presents a smooth customer experience; proceeding with the planned go-live date of 2/26 would not have been in line with these goals.
All of the information in the FAQ in the User Community is still applicable and there has been no change in the scope of the migration.
We are excited to announce to all our Maintenance Connection Cloud Hosted customers that we will be migrating our cloud platform into Accruent’s infrastructure. This migration is another building block to leveraging the superior cloud services, security, and support capability of our continued integration with Accruent. An additional benefit: our servers will now be in closer proximity to the majority of our customers.
Please know that, while this migration requires significant effort and planning on our part, we do not anticipate our customers having to take much action at all to accommodate the change. We expect the migration to be executed without our customers feeling any lapse in performance or change in functionality.
We have released an FAQ to address your questions.
Most customers should be able to continue working with the application without making any changes to their systems. Some customers may need to make changes to accommodate the migration, specifically those who have whitelisted Maintenance Connection webmail addresses and those who have FTP based integrations. Again, more information can be found on our FAQ about how affected organizations can integrate most effectively.
In addition to the FAQ page, customers will receive further communication as the migration date approaches. Questions? Feel free to reach out to our Support team. In the meantime, be assured that we are doing all we can to execute a seamless migration.